Privacy Policy

1. Information We Collect

We collect personal information you provide during registration (name, email, date of birth), payment information processed by our PCI DSS-compliant payment providers, device and browser information for security purposes, and gameplay data for regulatory compliance.

2. How We Use Your Data

Your data is used to: operate and maintain your account, process deposits and withdrawals, verify your identity (KYC), prevent fraud and money laundering, personalise your gaming experience, and send marketing communications (with your consent).

3. Data Security

We protect your data with 256-bit SSL/TLS encryption. Payment card details are never stored on our servers — they're processed by PCI DSS Level 1 certified payment providers. Access to personal data is restricted to authorised personnel only.

4. Data Sharing

We do not sell your personal data. We share data only with: payment processors (to process transactions), identity verification providers (for KYC), regulatory authorities (when legally required), and fraud prevention services.

5. Cookies

We use essential cookies for site functionality, analytics cookies to improve our services, and marketing cookies (with your consent) for personalised advertising. You can manage cookie preferences through your browser settings.

6. Your Rights

Under GDPR, you have the right to: access your personal data, correct inaccurate data, request deletion (subject to regulatory retention requirements), restrict processing, data portability, and object to marketing communications. Contact our support team to exercise any of these rights.

7. Data Retention

We retain personal data for the duration required by our regulatory obligations (typically 5 years after account closure). Transaction records are retained as required by anti-money laundering regulations.

8. Contact

For privacy-related enquiries, contact our Data Protection Officer via live chat or email. We respond to all data protection requests within 30 days as required by GDPR.